Privacy Policy

1. Who we are

Concorde Sport ("Concorde", "we", "us") runs the Concorde Sport mobile app and this website. The app helps people in Lebanon find players, join and host games, request courts at clubs, and take part in kids academies run by coaches and clubs.

Concorde is the controller of the personal data described in this policy. We process personal data in line with Lebanese law, including Law No. 81 of 10 October 2018 on Electronic Transactions and Personal Data.

2. What we collect

We only collect data that you, a parent, a coach or a club gives us, or that the app creates as you use it.

We do not collect or store full card numbers or card security codes. Location is optional: if you allow it, the app uses your phone's location to show games and players near you; otherwise it uses the area you choose. Other members never see your exact location.

3. How we use it

• To run the service: create your account, show you players and open games at your level and in your area, handle court requests, groups, private lessons and ladders.
• To let people talk: deliver chat messages between players, parents, coaches and clubs.
• To run academies: show parents their children's groups, schedule and coach notes, and let coaches take attendance.
• To process payments: record per-session and subscription payments and handle refunds.
• To keep Concorde safe: prevent fraud and abuse, enforce our Terms of Service, and fix bugs.
• To contact you: send service messages about your games, requests, sessions and account. We'll only send marketing messages if you agree, and you can stop them at any time.

We rely on your consent, on the need to provide the service you asked for, on our legal obligations (for example keeping payment records), and on our legitimate interest in keeping the platform safe.

4. Children's data

Children do not create their own Concorde accounts. A parent or legal guardian adds a child to their own account for Kids Academy.

• What we keep: the child's first name and age, the groups and lessons they are in, their attendance, and notes written by their coach.
• Who provides it: the parent or legal guardian. By adding a child, you confirm that you are their parent or legal guardian and that you agree to us processing this data for the academy.
• Who sees it: the parent, and the coaches and club running the child's group or lesson. Children's details are not shown to other players and are not used to find players.
• What we never do: we don't use children's data for advertising or marketing, and we don't sell or rent it.
• Your control: a parent can correct or remove a child's details at any time from the app or by contacting us.

5. Who can see your data

We share data only where it's needed for the feature you're using:

• Other players see your profile details such as your name, sports, levels, area and ladder results.
• Clubs see your name and the details of the court requests you send them.
• Coaches and clubs running an academy group or private lesson see the information they need for it (see section 4).
• Service providers who help us run Concorde, such as hosting, messaging and notification services, and payment providers. They may only use the data to provide their service to us.
• Authorities when the law requires it, or to protect the safety of our users.

We do not sell your personal data.

6. Payments

In-app payments (Whish and card) are coming at launch. When they're live, your card details go directly to the payment provider and are never stored by Concorde. We keep a record of each payment (amount, date, what it was for, status) so we can show you your history, pay coaches and clubs, handle refunds and meet accounting rules. See our Payments & Refunds policy.

7. How long we keep data

• Account and sport profile: while your account is open. If you delete your account, we delete or anonymise it within 30 days.
• Children's details: while the parent's account is open and the child is in the academy. Removed when the parent removes the child or closes their account.
• Chat messages: while the accounts in the conversation are open, unless deleted earlier.
• Attendance records: for as long as needed to run the academy and settle payments, then deleted or anonymised.
• Payment records: for the period required by Lebanese accounting and tax law, even after the account is closed.
• Technical logs: for a short period needed for security and troubleshooting.

8. Security and storage

We use reasonable technical and organisational measures to protect your data, including encrypted connections and restricted access. No system is perfectly secure, so please keep your phone and account safe.

Our servers and service providers may be located outside Lebanon. When data is stored or processed abroad, we take steps to make sure it stays protected.

9. Your rights

You can ask us to:

• tell you what personal data we hold about you (and your children) and give you a copy;
• correct data that is wrong or out of date;
• delete your data or your child's data, or close your account;
• stop using your data for a purpose you object to, such as marketing;
• withdraw your consent where we rely on it.

Some data may have to be kept for legal reasons (for example payment records). We'll reply to your request within a reasonable time, normally within 30 days.

10. Changes to this policy

We may update this policy as Concorde grows. We'll change the "Last updated" date above and, for important changes, let you know in the app before they apply.

11. Contact us

Questions or requests about your data? Message us on WhatsApp.